Question 1

Do I need to pay in advance to confirm a booking?

Accepted Answer

Yes. All bookings are confirmed with an advance payment — this is how we guarantee your vehicle will be there and your slot is reserved. Once received, your booking is locked in.

Question 2

Is my advance refundable if I cancel?

Accepted Answer

Yes — cancellation is fully refundable. If your plans change, inform us and we'll process a full refund of your advance. No deductions, no questions asked.

Question 3

Does Basu Travels ever cancel bookings?

Accepted Answer

Never. In all our years of operation, we have never cancelled a booking from our side. Not during Durga Puja. Not during floods. Not during peak season. Once your booking is confirmed, your trip will happen.

Question 4

What is included in the quoted price?

Accepted Answer

Your quote includes the base fare and driver charges. For outstation trips, fuel is included in the base rate. Toll taxes, parking fees, and state border taxes are paid by the passenger at actuals — always estimated and disclosed upfront before departure.

Question 5

Are toll and parking charges included?

Accepted Answer

Toll taxes and parking fees are paid by the passenger at actuals. We always provide a pre-departure estimate so you can budget accurately. No surprises on the road.

Question 6

Do you operate during Durga Puja and public holidays?

Accepted Answer

Yes — we operate 24/7, 365 days a year, including all major festivals. Festival season sees very high demand, so we strongly recommend booking 3–4 days in advance.

Question 7

Do you do package tours outside West Bengal?

Accepted Answer

Yes. Basu Travels organises package tours to destinations all across India. WhatsApp us with your destination and group size and we'll plan your tour.

Question 8

Are your drivers experienced and safe?

Accepted Answer

Yes. All our drivers are experienced professionals who are familiar with both city routes and long-distance outstation travel. Drivers assigned to hill routes (Darjeeling, Sikkim, Himachal) have specific mountain road experience. Your safety is our first priority.

Question 9

Are night charges applicable?

Accepted Answer

Night charges may apply for trips operating during late-night and early-morning hours. These are always disclosed upfront in your quote — you will never see a night charge on your invoice that wasn't in your original quote.

Airport Cab Service — Kolkata (CCU) — Basu Travels

Book a Cab in Kolkata Airport (CCU)

Frequently Asked Questions

Frequently Asked Questions